The Parts You Need When You Need Them
At Andrews, we’ve streamlined our order and fulfillment process to be the most efficient in the industry. What does this mean for you?
Fast, Accurate, Single-Source Fulfillment
- 99% of our orders ship the same day they’re received. Simply get the order to us by: 4:30pm EST, 1:30pm PST.
- We have an unmatched record of order accuracy.
- We maintain the industry’s best in-stock rate on the most popular items. If it’s not in stock, we’ll source it quickly from our extensive network of suppliers.
Supply Chain and Backorder Management
Our supply chain and backorder management program keeps you informed of your order status every step of the way:
- We receive real-time estimated time of arrival (ETA) updates from our OEM partners, allowing us to continually monitor and update ETA information
- We can provide you with a desktop application for one-click, real-time status of your backorders. Request yours here.
- If the part number you ordered is no longer available, we will research equivalent part numbers for automatic substitution.
With shipping facilities in both the Eastern and Western United States, 90% of our customers receive their parts order in two days or less without any expedited shipping fees.
Personal Customer Service
Andrews' call center is staffed by some of the most knowledgeable professionals in the industry. Our account managers can help you source and research parts, suggest alternate products to save you money or even provide you with a monthly account analysis that will help maximize your savings and make your ordering more efficient. Our entire customer service and support teams are dedicated to ensuring your experience with Andrews is as good as it can be.
Save Money with Alternative Parts
Don’t need or care about using a brand name part? Ask if we have a generic or alternative part that will work just as well.